Frequently asked questions

A program for running a shop or a small trading business: selling, stock, customers, quotes, invoices and reports. You use it in a web browser. See What Quid POS is and what it can do for you.

No. Open app.quidpos.com in your browser and log in.

Yes, on any device with a modern browser. See What devices does Quid POS work on?.

No. Quid needs a connection, because your information is kept on our servers so that it is safe and the same on every device. If your internet drops, write sales on paper and enter them afterwards with the right date. See Serve several customers at once (open tickets).

Yes. A new account starts with a free trial of the full plan. See Your plan, add-ons and paying for Quid.

Prices are shown inside the app at My Account›Pricing. There are no fees per sale.

Your data travels over an encrypted connection (the padlock in your browser) and is backed up every day. Use a strong password and give each staff member their own login. See Change your password or PIN and Give a staff member their own login.

English, Spanish, Portuguese, French, German and Hindi. See Change the language.

Click Register, click the items, click CHECKOUT, click Complete. Full steps: Make a sale.

Amount boxes fill in from the right, like a calculator. Type 5000 for 50.00.

Click Apply Discount under the total and type a percentage, or use a second price. See Discounts and special prices.

Go to Transactions and click Void on the sale. See Cancel a sale or give a refund.

Yes. Take the card on your own card machine and record the sale as paid by card. See Card payments.

Yes. See Take a deposit or a part payment, or for regulars, Sell on credit (customer accounts).

Yes. Open a second ticket. See Serve several customers at once (open tickets).

Use the printer or envelope button above the ticket. See Print or email a receipt or invoice.

Yes. See Send a quote, invoice or statement as a PDF.

Yes. See Currencies: accept more than one kind of money.

One at a time (Add an item to sell) or all at once from a spreadsheet (Load items, customers or stock from a spreadsheet).

Not on the full plan.

Record it as goods received. See Receive a delivery (add stock).

So that there is always a record of why stock changed. Use Update Quantity or a stock count. See Count your stock and correct the numbers.

No. They only make things faster. See Item numbers (SKU) and barcodes.

The item's ID number inside your business. See Item numbers (SKU) and barcodes.

Yes, unless you chose to block it. See "Only 2 in stock": the low stock warning.

No. Only when you want their name on the document, or they are buying on account.

Switch on their account, then choose "On account" at checkout. See Sell on credit (customer accounts).

Customers, View, then the Owes button. See Sell on credit (customer accounts).

Open the customer and use "Record a payment received". See Record a payment from a customer who owes you.

Yes, each with their own permissions. See Give a staff member their own login.

Yes. Give them a role without "View Reports" and "Manage Inventory". See Decide what each staff member may do (roles).

With the Account ID, their username and their password. See Log in as a team member.

No. Any printer works. A receipt printer is neater. See Printers, scanners and cash drawers: what works with Quid.

Almost any USB or Bluetooth scanner. See Printers, scanners and cash drawers: what works with Quid.

The roll is upside down. See The printer is not working.

See I forgot my password or username.

Settings, then Profile. See Your business details and logo.

Not after the account is created. Contact us if it is wrong.

Use a separate account for each and link them. See More than one shop: linked accounts.

Every report can be printed or emailed, and lists can be printed to PDF. If you need a full export, ask us.

Those connections were retired in 2026. Record such payments as a "Merchant Services" method instead. See Card payments.