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Please include:
- Your username or business name. Never your password.
- What you were trying to do, in your own words.
- What happened instead. The exact words of any message on the screen. A photo or screenshot of the screen is the best thing you can send.
- The device you are using: computer, tablet or phone, and which browser.
Before you write
- Try the search box at the top of this page with one or two simple words.
- Look at the frequently asked questions.
- If something is broken, the quick checks fix most problems in a minute.
Careful
We will never ask for your password, your PIN or your card payment keys. If someone claiming to be from Quid asks for them, do not reply, and tell us.
