A number looks wrong

Stock, sales, profit or a customer's balance is not what you expected. Here is where to look.

Stock quantity is wrong

What you see	Likely reason	Fix
Quid shows less than the shelf	A delivery was not entered	Receive a delivery (add stock)
Quid shows more than the shelf	Breakage, theft, or a sale not rung up	Count your stock and correct the numbers
Quantity is below zero	Sold before the delivery was entered	Receive a delivery (add stock)
Quantity never changes	The item is not marked Stocked	Change, copy or remove an item
A bill was entered but stock did not go up	The bill is still Pending	Open the bill and complete it. Supplier bills: see what you have bought

To see every change to one item, open it and click History.

Are there tickets still open on the register? They do not count until completed. See Serve several customers at once (open tickets).
Was a sale voided? Look at Transactions with the status set to Cancelled.
Was a sale given yesterday's or tomorrow's Date of Sale?
Check Time Zone in SettingsProfile. If it is wrong, sales late at night fall on the wrong day.

Profit is price minus cost. Look for items with a cost of 0, or with the cost of a whole box typed in instead of one piece. See Cost, price and profit: how Quid works them out.

Open the customer and read the list of account movements line by line. Usual causes:

a payment was received but not entered: Record a payment from a customer who owes you;
a sale was put on the wrong customer: void it and ring it up again under the right one;
an amount was typed wrongly: correct it with an adjustment, described in Record a payment from a customer who owes you.

My AccountActivity Log shows who did what and when. See Activity log: who did what, and when.

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