Quid is slow, frozen or will not open
Quick checks for when a page does not load or the screen stops responding.
1. Check your internet
Open another website, for example a news site. If that does not load either, the problem is your internet connection, not Quid. Check the Wi-Fi, restart the router, or switch your tablet to mobile data.
2. Refresh the page
Press the refresh button in your browser (the circular arrow), or press F5 on a keyboard. Nothing you have saved is lost. An open ticket is still there when the register comes back.
3. Log out and in again
Click the round picture at the top right, then Logout. Close the browser completely, open it again and log in.
4. Update your browser
An old browser is the most common cause of odd behaviour: buttons that do nothing, pages that look broken. Update it from the browser's Help or About menu, or from your device's app store.
5. Try a private window
Open a private (incognito) window and log in there. If Quid works there, an add-on or stored data in your normal browser is getting in the way. Clear the browser's stored data ("cache") for app.quidpos.com, or switch off add-ons such as ad blockers for this site.
6. Try another device
If Quid works on your phone but not on the shop computer, the problem is that computer.
A list with thousands of rows is slow
Very long lists (several thousand items) take a few seconds to draw. Use the Search box or the filter buttons above the list to show fewer rows.
Still not working?
Write to us and include:
- what you were doing,
- the exact words of any message on the screen (a photo of the screen is perfect),
- the device and browser you are using,
- the time it happened.