I cannot log in

The most common reasons, and what to do about each.

Work down this list.

"Username or password is wrong"

• Is Caps Lock on? Passwords care about capital and small letters.
• Are you typing your username, not your business name?
• Are you a team member? You must use the team member form, which also asks for the Account ID. See Log in as a team member.
• Try typing the password into a notepad first to see what you are really typing, then copy it across.
• If none of that helps: I forgot my password or username.

"Too many attempts" or the page makes you wait

After several wrong tries, Quid pauses log ins from your connection for a short time. This stops strangers from guessing passwords. Wait a few minutes, then try once, carefully.

"Please verify your email"

When you signed up, Quid sent you an email with a link. Click that link. If you cannot find the email, log in and click Resend Verification Email in the reminder bar, and look in your spam folder.

"Your plan has expired"

The trial or paid period has ended. The owner needs to log in and pay to continue. See Your plan, add-ons and paying for Quid. Your information is safe in the meantime.

"Account blocked"

Write to us. Tell us your username or business name.

The page will not open at all

See Quid is slow, frozen or will not open.

I can log in, but a menu or page is missing

Your role does not include it. Ask the owner. See Decide what each staff member may do (roles).